The Products purchased on the arcadiamodellismo.com site are subject to the discipline, as applicable, pursuant to Legislative Decree 2.2.2002 n. 24 (Official Gazette no. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, the specific provisions on the subject by the Civil Code. This guarantee will apply to products that present lack of conformity and/or malfunctions that cannot be found at the time of purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its destination and as provided in any technical documentation, in compliance with the various operating rules indicated therein.
The aforementioned guarantee will not be applicable in case of negligence or carelessness in the use and maintenance of the product.
Any non-conformity of the products must be reported within the terms established by law and communicated by e-mail, fax or registered letter.
The product, even if not compliant, at the time of return to AM for repair or replacement must be complete with packaging and all accessories and documentation received from the Customer at the time of purchase. Returning the product without the original packaging, accessories and documentation above prevents AM from replacing the product itself at the manufacturer and makes replacement impossible.
In any case, the return must be communicated and agreed with AM who must be informed on the methods of return with the communication of the courier and any tracking number. The goods being returned are at the Customer’s risk until they are delivered to AM.
AM reserves the right to verify the actual defects stated by the Customer and to carry out the repair or replacement only after this check. If following verification by the manufacturer the defect does not result in a lack of conformity, AM reserves the right to charge the Customer the costs of verification and restoration as well as the related transport costs.
Any clarification, information on assistance services or any complaints may be requested or advanced by e-mail to the following address: firstname.lastname@example.org
The information contained in the GCS and on the site for the individual products are communicated in their entirety through these conditions and through the forms pursuant to and for the purposes of Articles 52 and 53 DLT 206/2005.
Arcadia di Bertolini Andrea
Via Bramante 32
60025 – Loreto (AN) Italy
p. VAT number 02715810426