Purchases made on the arcadiamodellismo.com site are governed by the Italian law on mail order sales. In the event that the Customer has made a mistake and has received an item he did not want, he has 10 (ten) days from the delivery date to exercise the right of withdrawal, or the possibility of returning the product.

Pursuant to art. 64 et seq. DLT 206/2005, the consumer customer, i.e. a natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, has the right to withdraw from the purchase contract for any reason and consequently has the right to return the goods purchased and to obtain reimbursement of the expenses incurred, in compliance with the methods indicated below.

The right of withdrawal is subject to the following conditions:
a) the right applies to the product in its entirety and not to parts or components of it;
b) in the case of prize operations or combined promotional sales, in which the purchase of an asset is associated with another asset that is sold at a ridiculously low price (or given away), the right of withdrawal will be legitimately exercised with the return of both goods subject to purchase (given the constraint of the accessibility of the goods in promotion compared to the first). To exercise the right of withdrawal, the Customer, without explanations or any penalty, must send within 10 (ten) working days from the day of receipt of the goods, a communication indicating the wish to withdraw from the contract.

The AM is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. AM will refund the price of the goods for which the Customer has exercised the right of withdrawal provided that the goods are intact and not used.
Without prejudice to any damage repair costs, AM will refund the entire amount paid by the Customer at the time of purchase of the asset, within 30 days from the date on which AM became aware of the exercise of the right of withdrawal, provided that in the meantime the goods have been sent in the manner indicated above, by crediting the amount to be refunded on the Customer’s credit card.

The right of withdrawal automatically lapses in cases where it is ascertained:
a) the lack of the original packaging and/or packaging;
b) the absence of all the integral elements of the asset (accessories, tags, labels, information notes etc.);
c) damage to the product for reasons other than its transport;
d) use of the product;

In the event of forfeiture of the right of withdrawal, AM will return the purchased goods already in its possession to the sender, charging the shipping costs to the same.

Return address:

Arcadia di Bertolini Andrea 
Via Bramante 32
60025 – Loreto (AN) Italy